Return Policy

Returns

If for any reason you are not happy with your purchase, you may return the items postmarked within 30 calendar days of receipt for an online store credit. Please note that original shipping charges are non-refundable. Items must be returned in their original condition (unworn, unwashed, unaltered) with the tags attached.

International Returns

International orders may be returned using any method of your choice, at your expense to the address below. We recommend using a traceable and insured service.

Chapéus Lisboetas
Returns Department
Rua 1º de Dezembro, 85 – Vão de Escada
1200-358 Lisboa
Portugal

Exchanges

If you would like to exchange an item please send us an email saying just so. Please let us know why you would like to return it, as well as the new product of your preference.

Shipping Costs

For exchanges the shipping charges are at your expense.

Need more help?

Please feel free to contact us with any questions.

Email
[email protected]

Tel
+351 213 479 825

Customer Service Hours
Monday–Friday 10am–4pm GMT