Frequently Asked Questions


Which payment methods are available?

You can select the payment method you prefer on the Shopping Bag page.

Payment with Credit: we accept Visa and MasterCard. Before paying with Visa ELECTRON you must obtain authorization by the issuer for online purchase.

Payment by PayPal: you will be taken directly from the Shopping Bag to the PayPal login page, where you can enter your account and conclude your payment.

If you do not have a PayPal account yet, you can create one from the PayPal login page, before concluding your order.

When will I be charged for the order?

For orders paid by Credit Card, the online store will charge your card on the date in which the package is shipped. For PayPal orders, your account will be charged on the date in which your order is placed. In any case you will only pay for the items that have actually been shipped.

Do I have to pay extra taxes on my order?

VAT tax has already been included in the product price, as shown on all pages of the website and in your Shopping Bag. There will be no extra duties charged on your order if the shipping is for Countries inside the EU. For shipping outside the EU countries, taxes, duties and shipping will be applied at the checkout.

Will I receive an invoice for my order?

Yes. During checkout, you will be asked to provide billing information. You will then be sent an e-mail containing the invoice for your order when the shipping process begins.

Have any questions we didn't answer?


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